Terms of service

This website is operated by Raised Based. Raised Based is a trading name of Ram Sky Ltd, registered in England and Wales (company number 16000229) at 3rd Floor, 86-90 Paul Street, London, UK, EC2A 4NE.
Throughout the website, the terms “we”, “us” and “our” refer to Raised Based (and Ram Sky Ltd).
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms”). Please read these Terms carefully before using our website. If you do not agree to all the Terms, you may not access the website or use any services.

By using this site, you confirm that you are at least the age of majority in your country of residence or that you have given consent for any minor dependants to use this site.

All products sold in our store are made to order and customised specifically for each customer based on the options selected at checkout.
You are responsible for ensuring that all customisation details (including size, colour, text, spelling, and design choices) are correct before completing your order. Once an order is placed, it cannot be changed or cancelled.

All prices are displayed in the applicable currency and include any required taxes unless stated otherwise.
We reserve the right to change prices at any time without prior notice. Payment must be received in full before an order is processed.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of suspected fraud, incorrect pricing, or violation of these Terms.
If an order is cancelled after payment has been processed, a full refund will be issued.

Delivery times provided are estimates only and may vary depending on location and external factors. We are not responsible for delays caused by customs, postal services, or events beyond our control.
Where delivery is arranged by us, the goods remain at our risk until they come into your physical possession (or into the physical possession of someone you nominate to receive them). If a parcel is lost or damaged before delivery is completed, we will investigate with the carrier and, where appropriate, arrange a replacement or refund.
If you instruct the carrier to leave the parcel in a specific safe place, with a neighbour, or unattended, you agree that delivery is treated as completed when the carrier delivers in accordance with those instructions (including where the carrier records delivery confirmation). After delivery is completed, we are not responsible for loss or theft.
Nothing in this section affects your statutory rights.

Due to the personalised nature of our products, returns and exchanges are not accepted, except where the item is faulty, damaged, or incorrect. Please refer to our Refund & Return Policy for full details. Nothing in this section affects your statutory rights under applicable consumer protection laws.

All content on this website, including text, images, designs, graphics, and logos, is the property of Raised Based (Ram Sky Ltd) or is used under licence from third parties and is protected by applicable intellectual property laws.
Third-party logos, trademarks, and brand names remain the property of their respective owners.
You may not reproduce, distribute, or use any content from this website without our prior written permission or the permission of the relevant rights holder.

You agree not to use our website for any unlawful purpose or in violation of these Terms. We reserve the right to terminate access to our services if these Terms are breached.

To the fullest extent permitted by law, Raised Based (Ram Sky Ltd) shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products purchased.
This does not limit liability where it would be unlawful to do so under UK law.

You agree to indemnify and hold harmless Raised Based (Ram Sky Ltd), its directors, officers, and employees from any claim or demand arising out of your breach of these Terms or misuse of the website, except where such liability cannot be excluded or limited under applicable consumer protection laws.

These Terms and Conditions are governed by the laws of England and Wales, without prejudice to any mandatory consumer protection laws applicable in your country of residence.